Effective Date: 12/15/2024

At Pittsburgh Home Care, LLC we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information in connection with our in home care services. By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information necessary to provide high-quality in-home care services. This may include, but is not limited to:

- Personal Identification Information: Name, address, phone number, email address, and
emergency contacts.
- Health and Medical Information: Medical history, current health conditions,
medications, diagnoses, treatments, and other health-related data required for care
planning.
- Financial Information: Billing information such as insurance details and payment
information for service fees.
- Service Usage Information: Details of the services you request, appointments, and
communication with our care team.
- Caregiver Information: Information related to caregivers, including qualifications and
availability.

2. How We Use Your Information

We use the information we collect to:

- Provide In-Home Care Services: To develop personalized care plans, schedule services,
and monitor the progress of care.
- Billing and Payments: To process payments, verify insurance coverage, and provide
receipts.
- Communication: To contact you regarding appointments, care plans, and any changes to
services.
- Legal and Regulatory Compliance: To meet the requirements of applicable laws,
regulations, and industry standards (e.g., HIPAA).
- Improving Our Services: To conduct surveys, receive feedback, and improve the quality of care.

3. How We Protect Your Information

We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, loss, alteration, or destruction. These measures include:

- Secure data storage and transmission.
- Access controls to ensure that only authorized personnel handle sensitive information.
- Employee training on privacy and security protocols.

4. Sharing Your Information

We respect your privacy and do not share your personal information without your consent, except in the following circumstances:

- With Care Providers: We may share your information with healthcare professionals,
caregivers, and staff involved in your care to ensure the proper delivery of services.
- For Billing and Payment: We may share relevant information with insurance providers
or third-party billing services for processing claims.
- Legal Obligations: We may disclose your information if required by law, such as in
response to subpoenas, court orders, or other legal processes.

5. Your Rights

You have the following rights regarding your personal information:

- Access: You can request a copy of the information we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You may request that we delete certain personal data, subject to legal or
contractual obligations.
- Opt-Out: You can opt out of certain communications, including marketing materials. To exercise any of these rights, please contact us using the details provided below.

6. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the information is no longer needed, we will securely dispose of it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or
applicable laws. Any updates will be posted on our website, and the effective date will be
revised. Please review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pittsburgh Home Care, LLC
305 Mt. Lebanon Blvd Ste 205, Pittsburgh, PA 15234
[email protected]
www.pghhomecare.com